Terms & Conditions
Acceptance of Terms and Conditions
By booking lessons with Baby Bubble Ltd, you are deemed to understand and accept these Terms & Conditions, forming the basis of the contract between us.
Booking and Payments:
Booking and payments can only be made online on ClassForKids. Confirmation is only received upon payment.
Upon payment, you'll receive a confirmation email detailing your order, class information, and payment details.
Once you have booked a term, the booking is non-cancellable.
An annual membership fee of £30 per child is non-refundable or transferable upon cancellation.
When enrolling for a new term, you are agreeing to participate for the full duration.
Payment is collected on the 1st of each month.
It’s important to note that if you fail to pay any of the agreed installments on the due dates - and do not contact us in advance to discuss this - it may result in the termination of your payment plan, and the full term fee will become payable.
Non-payment will trigger follow-up email communication, and a late payment fee of £5 will be applied. To avoid this additional charge, please ensure payment is made promptly.
If we do not receive payment, and you do not get in touch to discuss any concerns about making payments, we may need to take further action, including referring your account to a debt collection agency.
Cancellation Policy:
You will automatically keep your place for next term unless you tell us otherwise.
If you do not wish to continue your space for the next term, please provide written notice via email before the re-enrollment deadline advertised in our mid-term newsletter. Please note that a minimum of 4 weeks notice is required to cancel.
Refunds are not provided for cancellations during the term or after the re-enrolment deadline.
Lessons are non-transferable; no refunds for missed lessons.
Cancellation mid term doesn't relieve the obligation to pay for lessons.
No refunds for adverse weather conditions.
All cancellation requests communicated via email to info@babybubblesltd.co.uk
Cancellation by Baby Bubbles Ltd:
Classes may be canceled if the pool is unfit or due to force majeure.
No refund for cancellations due to unforeseen circumstances.
No refunds for adverse weather conditions.
We will communicate cancellations via email and/or text.
In the event of teacher illness, we will credit your account for the following month.
Medical Conditions and Sickness:
All medical conditions must be disclosed before starting lessons.
Bring necessary medication to lessons.
Contagious illnesses - wait until cleared by a doctor to swim.
Athlete's foot or open wounds - refrain from attending until healed.
Follow Government guidance for COVID or contagious illnesses.
Loss/Injury Suffered by Participants:
No responsibility for incidents out of our control.
Respect property; use facilities at your own risk.
No liability for loss or injury or death during lessons.
No liability for holding children incorrectly or submerging them underwater.
Behaviour/General Responsibilities:
Obey instructions from pool staff and teacher.
Right to remove anyone displaying disruptive behavior.
No use of mobile phones on poolside.
One adult per child in water during parent & child lessons.
We ask that all babies & children under 4 wear a double nappy system. This means a swim nappy (disposable or reusable) must be worn with a neoprene nappy or shorts over the top.
All communication must be emailed to info@babybubblesltd.co.uk we do not handle any admin at the pool or by social media.
Photography & Recording:
No photography or video recording without prior agreement.
We may use photos/videos for marketing with consent.
Privacy and Data Protection:
Permission granted for information use by Baby Bubble Ltd via ClassForKids.
Update ClassForKids for changes in contact or medical information.
Information retained until membership elapses for one calendar year.
Safeguarding:
Adopts the STA Safeguarding Policy.
https://www.sta.co.uk/policies/safeguarding-policy/
Queries & Complaints:
Email info@babybubblesltd.co.uk for prompt resolution.